Customers
who purchased from CAVS
***
CALL OUR SERVICE Dept. (562) 777-0491 for RMA#
Refund (Not
defective)
- Within
15 days from the date of purchase
- Subject
to 15% restocking fee
- Shipping to CAVS will be
paid by customer
- Subject to the brand
new condition of the player and accessories
- Charges will be made on
all parts not found to be brand new
- If the
customer
wishes to have the original unit back, then
there will be only
the charge of the
return
shipping costs
Refund (Defective)
- Within
15 days from the date of purchase
- Full refund
- Shipping to CAVS will be
paid by CAVS (a
UPS tag
will be issued)
- Subject to the brand
new condition of the player and accessories
- Charges will be made on
all parts not found to be brand new
- If the unit is found not
to be defective, there will be charge
of 15% restocking fee plus the
return
shipping costs
- If the
customer
wishes to have the original unit back, then
there will be only
the charge of the
return
shipping costs
Replacement (Defective)
- Within
30 days from the date of purchase
- Shipping to CAVS will be
paid by CAVS (a
UPS tag
will be issued)
- Subject to the brand
new condition of the returning unit (exterior) and accessories
- Charges will be made on
all parts not found to be brand new (exterior)
- CAVS will ship out a
replacement unit at CAVS’s cost if the unit is defective.
- If the unit is found not
to be defective, there will be charge
of 15% restocking fee plus the
return
shipping costs
- If the
customer
wishes to have the original unit back, then
there will be only
the charge of the
return
shipping costs
- All replacement will be
subject to availability of the same item in CAVS.
After service
- After 30 days, all
defective units from customers belong to after service
- Customer has to send in
the unit at his cost with RMA number
- If under warranty, the
service and
return shipping will be
done at the cost of CAVS
- If
out of
warranty, the service and shipping
are
done at the cost of the customer
- All CAVS product carries
1 year parts and 90 days labor warranty
- After service carries 30
days warranty within which CAVS will issue a UPS tag for a recall.
** Terms are subject to change w/o prior notice
Customers
or Dealers who purchase from other dealers or distributors
***CALL
OUR SERVICE Dept. (562) 777-0491 for RMA#
- Refund
·
Refund is available only through
individual refund policy of the dealer or distributor from where the item was
purchased.
- Replacement
(Defective)
- Replacement for a
defective item can be made following the replacement policy of the dealer or
distributor (from where the item was purchased) or directly from CAVS.
- It is recommended that
the customer or dealer inquire about the replacement policy of the dealer or
distributor before contacting CAVS for comparison of services and costs.
- To request a
replacement from CAVS:
o
The purchase must be less than 30
days old
o
The shipping cost must be paid by
the customer or dealer seeking replacement
o
The replacement shall be subject to
the brand new condition of the returning unit (exterior) and accessories
o
Charges will be made on all parts
not found to be brand new (exterior)
o
CAVS will ship out a replacement
unit at cost of
CAVS if the unit is found to be defective
o
If the unit is found not to be
defective, there will be charge of
15% restocking fee plus the return
shipping costs
o
If the
customer
wishes to have the original unit back, then there will be
only the
charge of the return
shipping costs
o
All replacement will be subject to
availability of the same item in CAVS.
- After Service
·
After 30 days from the date of
purchase,
all defective units belong to after
service
·
Customer or dealer has to send the
item at his/her own cost if he/she wants to send to CAVS directly
·
If
under warranty, the service
and return shipping will be
done at the cost of CAVS
·
If
out of
warranty, the service and return shipping
will be done at the cost of the customer
or dealer
·
All CAVS product carries 1 year
parts and 90 days labor warranty
·
After service carries 30 days
warranty within which CAVS will issue a UPS tag for recall.
** Terms are subject to change w/o prior
notice